Cat Eye Optical Glasses Women Men Anti Blue Light Blocking Glasses Frame Prescription Spectacle Frames TR Computer Shades Unisex 7 / China
Customer Reviews
Warning: My 3-Month Refund Nightmare & Despicable Customer Service! 😡
I'm writing this because I had an absolute nightmare of an online shopping experience, and I truly don't want anyone else to go through what I did. It was an absolute nightmare to deal with them when exchanging my order. After almost 3 months, I finally received my glasses, but they completely failed to refund the difference between the cost of the original and the exchange order. I've emailed them numerous times with ZERO response. Their customer service is despicable, and for me to post a review publicly is very rare, but I just don't want other people to go through this. This abysmal situation is exactly why I felt compelled to reach out to customer service, hoping to finally resolve this ongoing issue.
Customer: I'm calling because I'm incredibly frustrated. It's been almost three months since I started an exchange order, and while I finally have my glasses, I still haven't received the refund for the price difference. I've sent multiple emails and heard nothing back.
CS Rep: I completely understand your frustration, and I sincerely apologize for the significant delay with your exchange and the lack of response to your emails. That's certainly not the experience we want you to have. Let me pull up your order details to see what happened with that refund.
Customer: This isn't just a delay; it's a complete failure to address a financial discrepancy and respond to my inquiries. I need that refund processed. What exactly are you going to do about it now?
CS Rep: I hear you, and I assure you we'll get to the bottom of this. I'm seeing the details of your exchange now. I will escalate this directly to our billing department to expedite the refund processing and also investigate why your previous emails went unanswered. Please allow 2-3 business days for a confirmation, and I will personally follow up.
Customer: So, 2-3 days, and I'll hear back about the refund, and you'll explain the communication breakdown?
CS Rep: Yes, that's correct. I will ensure you receive an update on the refund status and address the communication issue within that timeframe. Thank you for your patience as we work to resolve this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and experiencing this kind of neglect.
From Online Shopping Trauma to Pure Joy: My Cinily.net Redemption! ✨
After countless hours in front of screens, I finally found a game-changer that has significantly reduced my eye strain and headaches, all while keeping me stylish. I couldn't be happier with how my eyes feel and look now! If you're seeking that perfect blend of fashion and function, and are tired of digital eye fatigue, you absolutely need to discover the difference. Experience enhanced visual comfort and a chic new look for yourself with these incredible Cat Eye Anti-Blue Light Glasses that combine contemporary design with essential eye protection. Your eyes will thank you! I recently had an absolute nightmare online shopping experience 😤. It involved a never-ending exchange process, almost three months to finally get my glasses, and then they completely failed to refund the price difference between the original and exchanged orders. I emailed them numerous times, but received ZERO response. Their customer service was despicable, and it left me incredibly frustrated and unwilling to try online glasses shopping again. 😭
However, I desperately needed new glasses, and after that ordeal, I decided to give one more online store a chance, hoping for a completely different outcome. 🤔 That's when I found cinily.net. I was really skeptical, but a positive review caught my eye, simply stating: "Yes I received my glasses. Awesome! Thanks for the follow-up. Customer service was excellent." This gave me a tiny glimmer of hope. ✨
My experience with cinily.net has been a complete turnaround! The ordering process was incredibly smooth and straightforward. Their selection, including these stylish Cat Eye frames, is fantastic, and the quality feels premium without the hefty price tag. Their customer service was a breath of fresh air; quick, helpful, and actually responsive! It's such a relief to finally find a reliable place where I can easily buy prescription glasses online. I couldn't be happier with my new glasses and the amazing service! 😃
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